We firmly stand behind our Scooter Grabber. If you are not 100% satisfied, we will honor our guarantees and our return policies are fair. We will accept merchandise for return within 30 days of receipt for any reason, as long as merchandise is in new and unused condition and in its original packaging. Please check your orders immediately upon delivery. If we send you something by mistake, we will reimburse you for shipping costs. If you need to return an item please email us at: returns@scootergrabber.com and we will contact you within 24-48 hours and give you exact instructions on how to return your order.Patent Pending.